Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your
To cancel your order, please contact our customer service team at [email protected], via chat, or at 262-432-4030 Ext 7. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they are
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information before your order ships, please contact our customer service team immediately after placing your order.
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email to [email protected] for further assistance. Include a photo of the item received and the name of the missing item(s). Please doub
We’re sorry your item(s) have damage! We’ll do our best to help. Please contact us with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be s
To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri
We accept the following methods of payment: Visa, MasterCard, American Express, Discover, JCB, Apple Pay, Google Pay, Amazon Pay, Paypal, Afterpay, Klarna, Sezzle, and e-gift cards issued by stansfootwear.com.Items will be charged to your selected me
If your payment method was declined, it may have been unsuccessful due to incorrect information, card expiration, or insufficient funds. You can choose a new method of payment and contact your bank or the credit card company if you continue to experi
Although appointments are not required to shop in our stores, we welcome you to set up an appointment at a convenient time for you to shop and receive all the attention you and your feet deserve. Schedule a shoe shopping experience with one of our Fi