Customer Service M-F 9am-4pm CST Extension 7

Stan's Shoes

<p id="isPasted">Although appointments are not required to shop in our stores, we welcome you to set up an appointment at a convenient time for you to shop and receive all the attention you and your feet deserve. Schedule a shoe shopping experience with one of our Fit Specialists or have your feet scanned for a pair of our <a data-id="176660" data-type="page" href="https://www.stansshoes.com/custom-insoles/">custom 3D insoles</a>. Hope to see you soon!</p>

Although appointments are not required to shop in our stores, we welcome you to set up an appointment at a convenient time for you to shop and receive all the attention you and your feet deserve. Schedule a shoe shopping experience with one of our Fi

Can I make an appointment for my in-store visit?

Order Questions

How do I track my order?

How do I cancel my order?

Can I edit or add anything to my order?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

How do I apply promo/discount codes?

What payment methods do you accept?

What if there is an issue with my payment?

How do I make an online return or exchange?

How do I make an in-store return?

When will I get my refund?

What’s your return policy?

Returns & Exchanges

Do you offer expedited shipping?

How long does delivery take?

What if my package gets lost or arrives damaged?

What is your shipping policy?

What if my package says delivered but I haven’t received it yet?

Do you offer in-store or curbside pickup?

What is Route+ Shipping Protection?

Do you ship outside the United States?

Shipping & Delivery

Do you carry hands-free shoes?

What is the difference between men's and women's shoes in the same model?

Do you have this product available in size or color?

Do you offer any discounts or promotions?

What do the width sizes N and R mean in Birkenstock shoes?

Shoe Questions

Can I make an appointment for my in-store visit?Updated 10 months ago