Customer Service M-F 9am-4pm CST Extension 7

Stan's Shoes

<p>Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information before your order ships, please contact our customer service team immediately after placing your order.</p>

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information before your order ships, please contact our customer service team immediately after placing your order.

Can I edit or add anything to my order?

Order Questions

How do I track my order?

How do I cancel my order?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

How do I apply promo/discount codes?

What payment methods do you accept?

What if there is an issue with my payment?

Can I make an appointment for my in-store visit?

How do I make an online return or exchange?

How do I make an in-store return?

When will I get my refund?

What’s your return policy?

Returns & Exchanges

Do you offer expedited shipping?

How long does delivery take?

What if my package gets lost or arrives damaged?

What is your shipping policy?

What if my package says delivered but I haven’t received it yet?

Do you offer in-store or curbside pickup?

What is Route+ Shipping Protection?

Do you ship outside the United States?

Shipping & Delivery

Do you carry hands-free shoes?

What is the difference between men's and women's shoes in the same model?

Do you have this product available in size or color?

Do you offer any discounts or promotions?

What do the width sizes N and R mean in Birkenstock shoes?

Shoe Questions

Can I edit or add anything to my order?Updated 10 months ago