Customer Service M-F 9am-4pm CST Extension 7

Stan's Shoes

We&#x2019;re sorry your item(s) have damage! We&#x2019;ll do our best to help.Please contact us with an image of your damaged item for further assistance.While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll be sure to resolve the situation as best we can!

We’re sorry your item(s) have damage! We’ll do our best to help. Please contact us with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be s

What do I do if my item(s) arrives damaged?

Order Questions

How do I track my order?

How do I cancel my order?

Can I edit or add anything to my order?

What do I do if I receive the wrong item in my order?

How do I apply promo/discount codes?

What payment methods do you accept?

What if there is an issue with my payment?

Can I make an appointment for my in-store visit?

How do I make an online return or exchange?

How do I make an in-store return?

When will I get my refund?

What’s your return policy?

Returns & Exchanges

Do you offer expedited shipping?

How long does delivery take?

What if my package gets lost or arrives damaged?

What is your shipping policy?

What if my package says delivered but I haven’t received it yet?

Do you offer in-store or curbside pickup?

What is Route+ Shipping Protection?

Do you ship outside the United States?

Shipping & Delivery

Do you carry hands-free shoes?

What is the difference between men's and women's shoes in the same model?

Do you have this product available in size or color?

Do you offer any discounts or promotions?

What do the width sizes N and R mean in Birkenstock shoes?

Shoe Questions

What do I do if my item(s) arrives damaged?Updated 10 months ago