What if my package says delivered but I haven’t received it yet?Updated 10 months ago

For packages that may have been lost in transit, we will wait seven days after the original delivery date to see if the package arrives late.  From our experience, giving that extra time often allows time for the customer or shipper to locate the package and get it out for re-delivery.

We would greatly appreciate if you could contact local post office (preferably with the tracking number provided in your shipment confirmation email), UPS or Fedex and if you know your neighbors ask them.

After you have contacted your local post office, Fedex or UPS, please let us know by contacting customer service.

Stan’s has partnered with Route insurance to offer coverage of your orders, please refer to your Route email confirmation with instructions on filing a claim. If you decided to opt-out of Route insurance, Stan’s is not responsible for lost or stolen packages, however we advise you to reach out to our customer service team, they will do everything possible to assist with the recovery of your package.