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Stan's Shoes

<p>If your payment method was declined, it may have been unsuccessful due to incorrect information, card expiration, or insufficient funds. You can choose a new method of payment and contact your bank or the credit card company if you continue to experience difficulties placing your order. For further assistance, please&#xA0;<a href="https://www.stansshoes.com/contact/" id="isPasted" style=" text-decoration: underline;">contact us</a>.</p>

If your payment method was declined, it may have been unsuccessful due to incorrect information, card expiration, or insufficient funds. You can choose a new method of payment and contact your bank or the credit card company if you continue to experi

What if there is an issue with my payment?

Order Questions

How do I track my order?

How do I cancel my order?

Can I edit or add anything to my order?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

How do I apply promo/discount codes?

What payment methods do you accept?

Can I make an appointment for my in-store visit?

How do I make an online return or exchange?

How do I make an in-store return?

When will I get my refund?

What’s your return policy?

Returns & Exchanges

Do you offer expedited shipping?

How long does delivery take?

What if my package gets lost or arrives damaged?

What is your shipping policy?

What if my package says delivered but I haven’t received it yet?

Do you offer in-store or curbside pickup?

What is Route+ Shipping Protection?

Do you ship outside the United States?

Shipping & Delivery

Do you carry hands-free shoes?

What is the difference between men's and women's shoes in the same model?

Do you have this product available in size or color?

Do you offer any discounts or promotions?

What do the width sizes N and R mean in Birkenstock shoes?

Shoe Questions

What if there is an issue with my payment?Updated a year ago